Privacy Policy

Vertex Investing ('Vertex,' 'we,' 'us,' or 'our') collects certain information when you interact with our website, purchase our products, or access our services. This includes:

Personal information you provide directly, such as your name and email address when creating an account, subscribing to our mailing list, or contacting us for support.

Payment information processed securely through our payment provider, Stripe. We do not store, access, or retain your full card details on our servers. All payment data is handled in accordance with PCI-DSS standards by Stripe.

Technical data collected automatically, including your IP address, browser type, device information, and usage patterns, which helps us maintain and improve our services.

Information collected through third-party integrations such as Discord, when you join our community platforms following a purchase.

We use the information we collect for the following purposes:

To process and fulfil your orders, deliver purchased products, and provide access to Discord communities and algorithmic systems.

To communicate with you regarding your purchases, account updates, and important service announcements.

To provide customer support and respond to your enquiries.

To analyse and improve our website, products, and services, ensuring a better experience for our users.

To comply with our legal obligations and protect our rights and the rights of others.

To send you marketing communications if you have opted in. You may unsubscribe from these at any time.

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data under the following lawful bases:

Contractual necessity — to fulfil our obligations when you purchase a product or service.

Legitimate interests — to operate and improve our business, detect fraud, and maintain security.

Legal obligation — to comply with applicable laws and regulations.

Consent — where you have explicitly agreed to receive marketing communications or provide specific information.

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers who help us operate our business:

Stripe — for processing payments securely. Stripe handles your card information in compliance with PCI-DSS standards.

Discord — to provide access to our community platforms following eligible purchases.

Email service providers — to deliver order confirmations, support responses, and marketing communications where you have opted in.

Wix — for CRM and contact management purposes, to help us better serve our customers.

All third parties are bound by confidentiality obligations and are only provided with the information necessary to perform their functions.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

These measures include encrypted data transmission (SSL/TLS), secure payment processing via Stripe, access controls, and regular security reviews.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

Customer transaction records are retained for a minimum of seven years to comply with tax and financial regulations.

You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.

Under the UK GDPR, you have the following rights regarding your personal data:

The right to be informed about how we use your data.

The right of access to the personal data we hold about you.

The right to rectification of inaccurate or incomplete data.

The right to erasure, also known as the right to be forgotten.

The right to restrict or object to the processing of your data.

The right to data portability.

The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us through our website or live chat support.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and improve our services.

Essential cookies are necessary for the website to function properly and cannot be disabled.

Analytics cookies help us understand how visitors use our website so we can improve it.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us and we will promptly delete it.

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact Vertex Investing through our official website or live chat support.